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Client Service Agreement


Scope of Services

  • The scope of services will be agreed upon before project initiation and details will be included in each invoice for transparency.

Intellectual Property

  • Any materials (like images or logos) you provide must be legally obtained and free from copyright restrictions.

Ownership

  • The final product will belong to you. However, I retain the right to showcase the work on my website, social media, or other promotional channels.

Communication

  • Timely communication is essential to stay on track. If I continually do not receive responses in a reasonable time, I may choose to end our working relationship and return the project.

Payment Terms

  • Estimates: Any estimate provided is an approximation and not a guarantee.
  • Invoices: We never charge by the project. Work is tracked by the minute, and invoices are sent monthly around the 1st, covering the previous month’s work. My rate is $150/hour, billed in exact increments. Payment is due within 30 days of invoicing.
  • Non-Payment: If payment is not received within 60 days of invoicing, I reserve the right to unpublish your site and pursue legal action if necessary.
  • Recurring Charges: For ongoing charges (such as hosting or software), your credit card will be directly billed to that company so you retain full control. Expect a minimum annual cost of around $250, covering hosting, domain, backups, SSL, and basic security. If your site goes down because of a billing lapse on your account, my attempts to resurrect it will be billed hourly.
  • Project Termination: You and I both may terminate our agreement at any time. However, any work completed until that date must be paid in full.

Ongoing Work

  • Maintenance: Once the site is launched, a basic maintenance plan of $25/month with automatic payments is required to keep your site up-to-date and functioning smoothly.
  • Ongoing Updates: Content updates, SEO, and all work except maintenance and hosting costs are billed at my hourly rate.

Warranty Disclaimer

  • Truman Marketing Group and its employees are not liable for any unintended consequences, revenue loss, or damages.

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